Digital Transformation is the continuous process by which enterprises adapt to or drive disruptive changes in their customers and markets (external ecosystem) by leveraging digital competencies to innovate new business models, products, and services that seamlessly blend digital and physical and business and customer experiences while improving operational efficiencies and organizational performance.
IDC studies show that paper-based documents remain a problem for most organizations, regardless of size or activity sector, and represent more than half of existing documents in organizations. Search and access to paper documents is extremely time-consuming and the collaboration is difficult. Integration with back-office systems require manual tasks prone to error. Paper document storage is expensive and file management is a challenge. These factors have a negative impact on compliance efforts and information security.
Simultaneously, organizations have to manage the input and output of increasing volumes of structured and unstructured content from a multitude of digital channels. Often the content needed to complete business processes is stored in multiple and different silos. And content consumers - including customers, partners and investors and, increasingly, mobile employees - expect the delivery of accurate content to the right people at the right time and context and through the preferred medium.
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